WINIA Online Sale Policy
Order Cancellation
- Order(s) can be cancelled only before the process of shipping/delivery.
Product Damage upon Delivery, Missing Components, Wrong Item
- Call Number: 1(877)393-7823
- Email: svcinfo@winia-usa.com
- Request for Replacement or Return or Refund can be made within 7 days from Delivered Date.
- Valid proof of purchase is required.
- Proof of problem(s) on product is required.
Product Defects
- Contact us via phone call or email for help.
- Request for Replacement or Return or Refund can be made within 30 days from Delivered Date.
- Valid proof of purchase is required.
- Proof of defect(s) on product is required.
- Technician may be sent to verify defects in person.
- Return/Refund/Replacement is NOT offered after 30 days from delivery and Limited Warranty Service will be provided.
WINIA Limited Warranty Policy
- In-Warranty Service is provided within One Year from Purchase Date.
- Valid Proof of Purchase is required.
- Parts and Labor are covered only when your appliance is properly installed, used and maintained in residential home according to installation guide and user manual.
- After One Year from Purchase Date, (Out-Of-Warranty) Repair Service can be arranged at Owner's Cost.
